Frequently Asked Questions
Platinum Rewards
How does Platinum Rewards work?
Platinum Rewards is a complimentary rewards program offered by Platinum Performance®. You earn Platinum Rewards Points with every purchase of Platinum Performance® formulas. Then, you can redeem your Platinum Rewards Points when shopping on our website or by calling a Platinum Advisor to help pay for future orders. You can reach a Platinum Advisor at 800-553-2400 M-F 6am - 5pm PST, Sat 6am - 1pm PST.
Earn 2 points for every dollar you spend online, over the phone or in your veterinary practice. You’ll earn points on formulas you purchase for yourself, your horse or your cats and dogs.
How do I Sign Up?
If interested in joining, you can call and speak with a Platinum Advisor 1-800-553-2400 or sign-up online by completing a simple form and agreeing to Terms and Conditions of the program.
How do I Redeem My Platinum Reward Points?
You can redeem your Platinum Rewards Points when shopping on our website or by calling a Platinum Advisor at 1-800-553-2400.
Can I Earn Platinum Reward Points for Platinum Products Purchased From My Veterinarian?
Yes! Just provide proof of purchase information and upload a photo of the purchase receipt.