Getting the nutritional support an animal needs, when he needs it, is important to us. That's why under normal conditions when you place your Platinum Performance order Monday-Friday before 3pm PST for Expedited shipments and 4pm PST for ground shipments, we will try to ship your order the same day. On Saturday Expedited orders placed by 11:30 will ship the same day. Even our custom Platinum PAKs® ship the very next day after they're ordered. Since all Platinum Performance formulas are produced in our own California facility, you can rely on the Platinum Shipping Team to efficiently and reliably package and ship your order quickly. We also operate a shipping warehouse east of the Rockies, ensuring fast delivery for our clients throughout the country regardless of whether you live on the East or West coast.
Your order may take longer than usual to arrive from Platinum Performance®. Like many other manufacturers we are facing delays in the supply and delivery chains related to the current pandemic. Please call 800-553-2400 if you have questions about your order.
At Platinum we have a 100% Client Satisfaction Guarantee, and we'll make sure you're cared for to the highest standard. You have our word.
For your order using FedEx Ground service.
It's our goal to provide outstanding service in everything we do, and we look forward to serving you. FedEx Ground transit times are estimates only. If you'd like to guarantee faster delivery, consider choosing an Express service such as Overnight, 2-Day or 3-Day delivery.