Frequently Asked Questions

Platinum Rewards

How does Platinum Rewards work?

Platinum Rewards is a complimentary rewards program offered by Platinum Performance®. You earn Platinum Rewards Points with every purchase of Platinum Performance® formulas. Then, you can redeem your Platinum Rewards Points to help pay for future orders. You will receive an email statement of your current redeemable Platinum Rewards Points.

  • Earn 2 points for every dollar you spend. You can earn points by purchasing products online, over the phone by placing an order with a Platinum Advisor or buying Platinum products in a veterinary practice and submitting your receipts on our Website. You’ll earn points on formulas you purchase for yourself, your horse or your cats and dogs.

How do I Sign Up?

If you're interested in enrolling, you can call and speak with a Platinum Advisor 1-800-553-2400 or sign-up online by completing a simple form ( and agreeing to Terms and Conditions of the program.

How do I Redeem My Platinum Reward Points?

You can redeem your Platinum Rewards Points during checkout when shopping on our Website or calling a Platinum Advisor at 1-800-553-2400 during business hours. You will be able to view your Platinum Rewards Points balance on our Website in checkout and in your account.

Can I Earn Platinum Reward Points for Platinum Products Purchased From My Veterinarian?

Yes! Just go to ( to provide proof of purchase information and upload a photo of the purchase receipt. A Platinum Advisor will process your Rewards points. When points are available to redeem they will be viewable on our Website. You may also call a Platinum Advisor at 800-553-2400.