If you have any questions about your order, please call to talk to a Platinum Advisor at (800) 553-2400 Monday-Friday 6am-5pm PST, and Saturday from 6am-1pm PST.
Getting the nutritional support an animal needs, when he needs it, is important to us. That’s why when you place your Platinum Performance® order before 4pm PST, your order will ship the same day. Even our custom Platinum PAKs® ship the very next day after they're ordered. Since all Platinum Performance formulas are produced in our own California facility, you can rely on the Platinum Shipping Team to efficiently and reliably package and ship your order quickly. We also operate a shipping warehouse east of the Rockies, ensuring fast delivery for our clients throughout the country regardless of whether you live on the East or West coast.
For your order using FedEx Ground service.
It's our goal to provide outstanding service in everything we do, and we look forward to serving you. FedEx Ground transit times are estimates only. If you'd like to guarantee faster delivery, consider choosing an Express service such as Overnight, 2-Day or 3-Day delivery.